§1. General provisions

1. The Store is operated by You-Nick sp. z o.o., ul. Ślężna 148, 53-111 Wrocław, Poland, KRS 0000417827, Tax ID (NIP) 8992735469, REGON 021861326.
2. Contact the Seller:
   email: contact@you-nick.pl
   phone: +48 781 919 191
3. These Terms and Conditions set out the rules for using the Store, placing orders, payments, delivery, returns and complaints.
4. A Store customer may be:
   • a consumer;
   • a business customer;
   • a sole trader who has consumer rights under applicable law.
5. The Store accepts orders from Poland and selected European Union countries.

§2. Placing orders

1. An order is placed by adding a product to the cart and clicking the “Pay now” button.
2. After placing an order, the Customer receives an email confirmation.
3. The sales contract is concluded when the order confirmation email is sent.

§3. Prices and payments

1. Product prices are displayed in the currency applicable to the country of sale.
2. Prices include VAT in accordance with applicable law.
3. Delivery costs are shown during checkout.
4. Available payment methods may include:
   • payment cards;
   • instant bank transfers;
   • BLIK;
   • Apple Pay;
   • Google Pay;
   • Klarna.

§4. Delivery

1. Delivery is available in Poland and selected European Union countries.
2. The cost and available delivery methods are shown during checkout.
3. Digital products, such as gift cards, are delivered electronically.

§5. Returns

The quickest and most convenient way to make a return is through your customer account. Sign in, select the order and request a return in a few steps, without sending an email.

Quick return through your account →

1. The buyer has the right to withdraw from the contract within 14 days of receiving the shipment.
2. A return should be requested primarily through the customer account, using the “Quick return” option next to the relevant order. If you do not have an account, you may also send the request by email to contact@you-nick.pl.
3. After requesting a return, the Customer has 14 days to send the product back.
4. The product must be returned to:

5. The buyer bears the cost of returning the product.
6. The refund is issued after the Seller receives the return shipment and verifies the condition of the product.
7. The refund is made using the same payment method used for the purchase.
8. The Customer is responsible for any reduction in the product’s value resulting from use beyond what is necessary to establish its nature and functioning.
9. If damage or signs of use are found, the Seller may deduct an amount from the refund corresponding to the degree of wear or damage.
10. A deduction may be made in particular in the event of:
    • scratches on the lenses or frames;
    • mechanical damage;
    • missing set components, such as the case;
    • dirt or signs of use.
11. The return must be packaged to ensure safe transport. The Seller is not liable for damage occurring during return shipping.
12. The Seller may refuse to accept a return if the product is materially damaged.

§5a. Made-to-order products

1. Some products are made to the Customer’s individual order, in particular prescription lenses.
2. These products include:
   • lenses made to a prescription;
   • eyewear fitted with prescription lenses;
   • personalised products.
3. Under Article 38 of the Polish Consumer Rights Act, the right of withdrawal does not apply to products made to the Customer’s specifications.

§5b. Frame fitting

1. Eyewear requires individual adjustment to the anatomy of the wearer’s face.
2. Minor frame adjustments can be carried out at an optical store.
3. Minor differences in frame fit do not constitute a product defect.
4. The product colour may vary slightly depending on monitor settings.

§5c. Virtual try-on

1. The Store may provide a virtual try-on feature that uses artificial intelligence technology to generate a visualisation of frames on a photograph of the user.
2. Use of the virtual try-on feature is voluntary and intended for persons aged 18 or over.
3. To use the feature, the user may be asked to take or upload a photograph of their face.
4. The visualisation generated by the virtual try-on is illustrative only and constitutes a simulation of the product’s appearance.
5. The Seller does not guarantee an identical fit in real life, because the final appearance depends on the user’s individual facial features and adjustment of the frames.

§6. Complaints

1. The Seller is liable for a lack of conformity of the goods with the contract for a period of 2 years.
2. Complaints may be submitted by email to contact@you-nick.pl.
3. The Seller responds within 14 days.

§7. Customer account and newsletter

1. Creating an account in the Store is not mandatory.
2. The Customer may delete their account at any time.
3. The newsletter is sent only with the Customer’s consent.

§8. Final provisions

1. Polish law applies to matters not governed by these Terms and Conditions.
2. A consumer may use out-of-court dispute resolution methods available through the Polish Trade Inspection Authority.
3. These Terms and Conditions enter into force on 16 March 2026.